SonoCrystal is committed to fast order delivery for every customer.
- General Processing Time:1 to 3 business days (for 80% of orders)
- General Delivery Time:3 to 12 business days
This timeline assumes smooth transit and customs clearance. Should any special circumstances arise, we will keep you updated promptly.
For special or custom products, reach out to us for detailed discussions at info@sonocrystalhealing.com.
Order Processing
All orders are processed within the specified timeframe mentioned above. Shipments might be delayed during peak periods or holidays. We kindly ask for your patience and understanding during busy periods. In the event of a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, which will include your tracking number(s). Following the dispatch of your order, the corresponding tracking number will be updated in the system.
Damages
SonoCrystal ensures that all products are securely packaged. In the rare event that a product is damaged or lost during shipping, please contact us immediately. We will assist you with the carrier claim process and, if necessary, arrange a replacement or refund in accordance with our Refund Policy
If your package arrives damaged, please contact us immediately and provide the following information:
- Photos of the damaged product
- Photos of the damaged areas on the outer packaging
- A full photo of the outer packaging with the shipping label clearly visible
